How Digital Dubai Is Powering a Connected Future

Dubai is rapidly realizing its ambition to become the world’s leading smart city, and at the heart of this transformation is the Dubai Digital Authority. Created under Law No. 22 of 2023, the Authority governs digital strategy, government services, and data infrastructure, aiming to position Dubai as a global digital capital.

This centralized model unifies digital governance, services, and innovation, enabling a coordinated rollout of smart systems that benefit both government operations and everyday residents.

From launching city-wide platforms to consolidating agencies under one strategic umbrella, Digital Dubai is setting a new standard for tech-powered urban administration.

What’s New

• DubaiNow App: A unified platform offering 55+ smart services, allowing users to pay bills, renew documents, and access public utilities—all in one place.

• Paperless Strategy: Dubai became the first city to achieve a 100% paperless government in 2021, eliminating over 1 billion sheets of paper annually.

• Dubai Data & AI Platform: Launched in 2024, this secure data environment supports synthetic data generation, real-time analytics, and AI model deployment for public and private sector use.

• Dubai Pulse: The city’s digital backbone, providing data orchestration, digital identity, cloud services, and IoT integration for cross-sector applications.

Delivering on the Smart City Vision

Dubai’s digital strategy isn’t just about technology—it’s about rethinking the government’s role in a connected world. By focusing on real-time services, predictive governance, and interoperable systems, Digital Dubai enables faster decisions, improved citizen experiences, and measurable cost savings.

Projects like Silk Road (a blockchain-based trade corridor), DubaiNow, and AI-powered city dashboards illustrate how city infrastructure can be made more intelligent and user-centered.