From Paper to Platform: Oman’s Public Sector Goes Digital

As part of its Vision 2040 agenda, Oman is advancing a comprehensive Government Digital Transformation Program (2021–2025) aimed at modernizing public administration and enhancing service delivery.

The initiative encompasses four key tracks: Excellence in E-Services, Efficiency of Digital Solutions and Infrastructure, Empowering National Capabilities and Managing Digital Change, and Community Participation and Awareness.

What Is Oman’s Digital Transformation Program?

Launched in 2021, the program seeks to digitize 80% of essential government services by the end of 2025. By December 2023, 1,545 services had been digitized, achieving 61% of the target. The initiative also focuses on streamlining procedures through the Manjam Laboratories, which apply user journey methodologies to simplify government processes.

How It Works

The program operates through four strategic tracks:

• Excellence in E-Services: Digitizing and enhancing the quality of government services.

• Efficiency of Digital Solutions and Infrastructure: Modernizing digital infrastructure and promoting shared platforms to reduce costs and improve efficiency.

• Empowering National Capabilities and Managing Digital Change: Building digital competencies within the public sector and managing the transition to digital systems.

• Community Participation and Awareness: Engaging citizens and raising awareness about digital services to ensure widespread adoption.

Why It Matters

Oman's digital transformation is integral to its Vision 2040 goals of economic diversification and sustainable development. By enhancing digital infrastructure and services, the program aims to improve government efficiency, attract foreign investment, and foster a knowledge-based economy.