Contactless Delivery for Urban Homes

How Zipline Brings a New Perspective to Contactless Delivery

As contactless service expectations rise in 2025, Zipline introduces a system built from the ground up to deliver without contact. Platform 2 doesn’t just improve existing drone models—it rethinks how delivery should function in cities, homes, and healthcare settings. Instead of dropping packages from the air or requiring drones to land, the system uses a flying vehicle that hovers silently while a small robotic droid lowers the package on a cable with near pinpoint accuracy. This is more than convenience—it’s about building a system that can adapt to real life.

What makes Platform 2 stand out is how it eliminates traditional delivery barriers. Designed for urban delivery, it operates with near-zero noise and doesn't require landing space. Its fixed-wing drone can fly up to 10 miles and lower the tethered droid gently into areas as small as a patio table. How small is the required space? Just enough for a balcony or entryway. The droid navigates air currents, avoids obstacles, and adjusts its descent in real time, enabling precise placement even in tight urban settings. The entire process—from loading to return—is automated through Zipline's dock and charging station system, allowing businesses to fulfil deliveries without extra staff or added ground logistics.

How Zipline Works for You

The system is built to meet real-world needs where space, noise, and timing matter. The drone flies at high speeds and high altitudes before transitioning to a silent hover during delivery. The tethered droid can place packages precisely on porches, balconies, or narrow driveways without ever landing. This design reduces noise pollution and removes the need for physical interaction with the aircraft. Zipline’s charging docks automate the pre-flight and return process, while digital tools allow operators to track deliveries and monitor system health in real time. By replacing road-based delivery vehicles, the system also reduces traffic emissions, making it a more sustainable option for cities. Altogether, Platform 2 simplifies complex logistics into a single, repeatable contactless experience—one that’s built for scaling across healthcare, retail, and food.

 Real Cities, Real Deliveries: Zipline at Work

Unlike many drone platforms that remain in prototype phases, Zipline’s Platform 2 has already entered real use in 2025. Hospitals are using it to deliver prescriptions without delays or human contact. Retailers and restaurants are leveraging its quiet operation and small landing footprint to offer home delivery even in densely populated areas. This new form of contactless delivery isn’t a future idea—it’s operating in cities across the U.S., where infrastructure constraints and rising demand for speed make traditional models unsustainable. Zipline’s approach shows how combining robotics, software, and lightweight aircraft can produce a logistics model built entirely around the way people live—not just the technology that powers it.