Traffy Foundu Transforms City Services

Seeing the City in Real Time: What This Platform Does Differently

Most city platforms focus on service delivery behind the scenes, but this one turns everyday public concerns into visible, trackable data. The platform, developed by the National Science and Technology Development Agency (NSTDA) in Thailand, collects, displays, and organizes service requests on a live city map. Instead of relying on outdated reports or waiting for follow-ups, authorities and citizens can view problem areas as they emerge—down to the street level.

It’s a system designed to make local governments more responsive. Each complaint—from broken lights to flooding—is time-stamped and linked to the responsible agency. This helps both city officials and residents keep track of how issues are handled. With this open, map-based approach, it simplifies how users gain citizen access to public issues, while improving coordination between agencies.

How It Actually Works and Why It Matters

Once users log in, they’re presented with a real-time dashboard showing service requests across multiple cities. Every dot on the map represents a report submitted through Traffy Fondue or other linked platforms. These aren’t just data points—they show the exact status of issues, what department is handling them, and how long they’ve been open. This makes online access to public problem-solving clear and immediate.

What makes this tool stand out isn’t just the visual map—it’s how it connects layers of information across different public systems. From local sanitation teams to transportation departments, everyone involved in city maintenance can work from the same source of truth. This improves the visibility of how public services are actually working, using data not just for planning, but for daily decision-making.

How the Platform Supports You Day to Day

Let’s explore what makes this platform so useful in everyday situations:

• It allows city departments to see and manage requests across multiple categories—without needing to call or check other systems.
• Each request shows who is responsible, what’s been done, and what’s still pending.
• Citizens can follow their own issue reports from submission to resolution, giving them clear digital access to updates.
• Teams can respond faster, reducing delays in fixing things like traffic lights or sanitation concerns.
• With all departments using the same tool, there’s less confusion and fewer duplicated efforts.
• The result is a smoother, more transparent flow of public services across neighborhoods.

How Public Data Could Shape Tomorrow’s Cities

Beyond solving technical issues, this platform also changes how people think about their cities. By putting live service maps online, it gives ordinary residents a sense of connection and control. Instead of being passive users of infrastructure, citizens become active participants in keeping their city functional. It’s a model that could easily expand—not just in Thailand, but in any urban area looking to make digital access more human and responsive.

Looking ahead, tools like this could evolve into broader civic dashboards—tracking not just problems, but also ideas, improvements, or public feedback. When done right, it turns citizen access into a two-way relationship: one where people aren’t just reporting problems but helping shape how services improve.