Traffy Foundu uses live maps and data to improve digital access to public services and speed up city issue response.
Photo source:
Traffy Foundu
Most city platforms focus on service delivery behind the scenes, but this one turns everyday public concerns into visible, trackable data. The platform, developed by the National Science and Technology Development Agency (NSTDA) in Thailand, collects, displays, and organizes service requests on a live city map. Instead of relying on outdated reports or waiting for follow-ups, authorities and citizens can view problem areas as they emerge—down to the street level.
It’s a system designed
to make local governments more responsive. Each complaint—from broken lights to
flooding—is time-stamped and linked to the responsible agency. This helps both
city officials and residents keep track of how issues are handled. With this
open, map-based approach, it simplifies how users gain citizen access to
public issues, while improving coordination between agencies.
Once users log in,
they’re presented with a real-time dashboard showing service requests across
multiple cities. Every dot on the map represents a report submitted through
Traffy Fondue or other linked platforms. These aren’t just data points—they
show the exact status of issues, what department is handling them, and how long
they’ve been open. This makes online access to public problem-solving
clear and immediate.
What makes this tool
stand out isn’t just the visual map—it’s how it connects layers of information
across different public systems. From local sanitation teams to transportation
departments, everyone involved in city maintenance can work from the same source
of truth. This improves the visibility of how public services are
actually working, using data not just for planning, but for daily
decision-making.
Beyond solving
technical issues, this platform also changes how people think about their
cities. By putting live service maps online, it gives ordinary residents a
sense of connection and control. Instead of being passive users of
infrastructure, citizens become active participants in keeping their city
functional. It’s a model that could easily expand—not just in Thailand, but in
any urban area looking to make digital access more human and responsive.
Looking ahead, tools
like this could evolve into broader civic dashboards—tracking not just
problems, but also ideas, improvements, or public feedback. When done right, it
turns citizen access into a two-way relationship: one where people
aren’t just reporting problems but helping shape how services improve.
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